Membership freeze terms (English version)
Terms and conditions for freeze of membership
As a SATS member you can freeze your membership online via My page
"Freeze" means temporarily pausing the membership for a limited period of time.
Simplified explanation
Here is a short guide to the terms and conditions for freezing your membership. There are more details after the simplified version.
General terms and conditions for freeze
Choose 1 or 2 upcoming months
The freeze may be renewed after the initial period
Your membership cannot be used while frozen
No documentation is required
Freeze fee: 79 kr/mnd
No membership fee is payable during the freeze period
Exceptions for serious illness or injury, and for pregnancy
Choose a minimum of 1 and a maximum of 12 months
The freeze may be renewed after the initial period
Your membership cannot be used while frozen
Requires documentation
No freeze fee 79 kr/mnd
No membership fee is payable during the freeze period
In case of pregnancy, the membership can be frozen up to 3 months after the expected birth
You can read more about the terms and conditions of freeze below
The general terms and conditions for freeze
Freeze period and its duration
Freeze fee
Renewal of the freeze period
Exceptions for illness or injury, and for pregnancy
Reactivation of membership
General terms and conditions for freeze in SATS
General terms and conditions for freeze
As a SATS member you can freeze your membership online via My page.
"Freeze" means temporarily pausing the membership for a limited period of time.
A monthly freeze fee is payable for ordinary freeze. No documentation is needed.
If you are in a binding period when you freeze your membership, the binding period will be extended by the number of months frozen.
Exceptions to the general terms and conditions for freeze apply in the following circumstances: Serious illness/injury, and for pregnancy (see separate section below).
Freeze period and its duration
You can freeze your membership for 1 or 2 upcoming months at a time. The freeze period is calculated in full calendar months, starting at the earliest from the first day of the upcoming month.
Example: You want to freeze your membership from 15 January. The first month in which you can freeze your membership will then be February.
You can renew the freeze period for an additional suspension fee of 79 per month.
Ordinary freeze cannot be applied retroactively.
Freeze fee
A freeze fee of 79 per month will be added to the next invoice, where possible. The freeze fee temporarily replaces your membership fee during the freeze period.
Example: You freeze your membership for February and March. You will then pay one freeze fee per month instead of your membership fee for these two months. Your invoices will be automatically corrected afterwards, so that you are only charged with the freeze fee for these two months, and not membership fees.
Exceptions for serious illness or injury, and pregnancy
If you have a serious illness or injury, or if you are pregnant, you can freeze your membership for at least 1 month and up to 12 months without paying a freeze fee if you upload relevant documentation as proof along with your request for freezing your membership.
This request will be processed by our Member Service, which will permanently delete the documentation provided after processing the freeze request in accordance with our GDPR-certified processes.
Freeze due to illness or injury can be applied retroactively for 2 months.
Documentary proof: Relevant documentation can be a statement from a health authority/healthcare professional (e.g. doctor, physiotherapist, chiropractor) stating that you cannot train during the frozen period requested.
Important: Never attach documents that contain sensitive personal details, such as your medical history.
Reactivation of membership
Your membership is automatically activated on the first day after the frozen period.
You can reactivate your membership earlier if you wish; reach out to reception at club or to member care.
If the freeze period has not started, you will not have to pay the freeze fee.
If the freeze period has started and you reactivate your membership earlier, the freeze fee will be divided by the number of days frozen in the current month. You will be invoiced for your normal membership fee from the reactivation date on the first invoice, where possible.
Example: Let's say you have frozen your membership for the entire month of January, but you reactivate it on 14 January. The freeze fee of 79 will be divided by 31 (the total number of days in January) and multiplied by the 14 days of freeze (which in this case gives a fee of 36). You will pay regular membership fees from January 15 instead.